Refunds & Disputes

When you can ask for a refund

• You were charged more than the fare you agreed with the driver.
• You were charged more than once for the same trip.
• You were charged but did not take the trip.
• A charge was made that you did not approve by showing your pay code.

How to report a problem

Contact us within 7 days of the charge at taxitap@gmail.com or +27 79 771 2238. Include the receipt code from your app (starting with "TX-"), the date and time, the amount, and what went wrong.

What happens next

1. We acknowledge your request within 1 business day.
2. We check the trip record and, where needed, contact the driver.
3. We give you a decision within 5 business days.
4. Approved refunds are made to the card you paid with through Paystack. Your bank may take 5–10 business days to show the refund.

Card fees and the card check

When a fare is refunded in full, the card fee for that fare is refunded too. The small amount charged to check your card when you save it is refunded automatically.

Disputes with your bank

You can also dispute a charge with your bank. We ask that you contact us first, as we can usually resolve problems faster.